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Serving Tshwane
Municipal account problems inTshwane?Let's get it sorted.
Serving Pretoria, Centurion, Akasia and Hammanskraal and more.
We deal with City of Tshwane on your behalf as your appointed representative. Shan handles every case personally.
Shown only to say which council we deal with. Not an endorsement.
Your location is only used in your browser, to pick an area. It is never sent to us or stored.
- 1Current: Problem
- 2Your details
Who bills you in Tshwane
- As published by the City of Tshwane, property rates, water, sanitation, refuse and electricity are billed by the City itself on one municipal account.
- The City distributes and meters electricity directly. Prepaid meters are installed by the City and remain City property.
- Some households in the metro are Eskom customers rather than City electricity customers. The City acknowledges this but does not list the areas, so check your latest electricity bill to see who it comes from.
Information as at November 2026
Problems we sort out in Tshwane
Estimated readings on your account
The City has said it bills on estimates where meters cannot be read. Readings can be submitted on e-Tshwane, and Shan can check whether your account is based on estimates.
Queries that were never resolved
The City runs a long-standing queries programme for account queries logged between 2019 and 2023. If yours is still open, Shan can help you follow it up.
Arrears and disconnection notices
The City says reconnection follows once the account is paid or a down-payment arrangement is made. Shan helps you ask for an arrangement and checks the account is correct first.
Water meter problems
Water meters are applied for through the City's Technical Support Offices. Shan helps with faulty, missing or replaced meters and the charges around them.
Property valuation and rates
Your rates depend on the value on the roll. Shan can compare it with sales nearby and help you object when a window is open.
Pensioners' rebate
The City has a rates rebate for owners aged 60 and older. Shan checks whether you qualify and helps with the application.
Rates, valuations and rebates
Valuation roll
The current valuation roll is the General Valuation Roll 2025 to 2029, covering 1 July 2025 to 30 June 2029, as published by the City. The roll is amended through supplementary valuations.
An objection must be about a specific property, and lodging one does not defer payment of rates. Objection windows open from time to time; ask Shan whether one is open now.
Pensioners' rebate
- The pensioner rebate is for a registered owner aged 60 or more who lives in a single dwelling that is not sublet.
- The account must be paid up or have an arrangement in place, and the owner must not already receive the indigent rebate.
- The City sets the income limit in its annual budget, so Shan checks the current rules with you before you apply.
Shan checks whether you qualify and helps with the application.
Information as at November 2026, as published by the municipality. Rules change, so Shan confirms what applies when you apply.
Areas we cover in Tshwane
Not listed? City of Tshwane covers more than we can name here. Ask Shan.
Towns
- Pretoria
- Centurion
- Akasia
- Hammanskraal
- Cullinan
- Rayton
- Bronkhorstspruit
Suburbs and townships
- Hatfield
- Brooklyn
- Pretoria North
- Montana
- Sinoville
- Irene
- Lyttelton
- Laudium
- Atteridgeville
- Mamelodi
- Soshanguve
- Mabopane
- Ga-Rankuwa
- Olievenhoutbosch
Questions answered
Is Optimize Energy part of the City of Tshwane?
No. Optimize Energy is an independent service and is not part of, or endorsed by, any municipality. Shan works as your appointed representative: with your consent she deals with the council on your behalf. She cannot promise an outcome, because the council makes the final decision.
How do your fees work?
You pay a sign-on fee only after Shan has looked at your account and confirmed she can help. After that, fees depend on the work involved, and they are shown in your portal before you pay them.
Who do I pay?
As published by the City of Tshwane, rates, water, sanitation, refuse and electricity are on one City account, and you pay the City using the details on your account. If your electricity comes from Eskom, your electricity bill comes from Eskom.
What is a Section 118 clearance?
A Section 118 certificate is the clearance a municipality issues before a property can be transferred. It generally requires the municipal debts on the property to be paid. Your conveyancer applies for it and can tell you what applies to your sale. Shan can check your account for errors before you start, so you are not paying for charges that are wrong.
Can someone deal with the City for me?
Yes. With your written consent, Shan deals with the City on your behalf as your appointed representative. She cannot promise an outcome, but she will tell you honestly whether she can help before you pay anything.
Let's Get It Sorted
Contact me today for expert assistance with your municipal account.
Your municipal account, our priority.